Hello! At Factorial we're looking for a new Product Support Team Lead to help us boost the company’s support team to the next level. Ready to be part of the challenge?** The Role The Product Support Team Lead is responsible for overseeing the product support team and ensuring high-quality service and technical support to customers. This role involves managing the daily operations of the support team, resolving escalated issues, improving support processes, and collaborating with other departments to enhance product offerings and customer satisfaction. **Key Responsibilities: […]
Handle escalated...