Regional point of contact to accept, assess and manage Demand from business stakeholders, on point to facilitate Service Transition of new IT services in region. […]
Act as the regional Service Management champion, provide education and training to service stakeholder as required to support and embed Service Management behaviors. […]
Lead the response to major incidents and service disruptions, coordinating resolution efforts across teams and creating/driving RCAs post incident (this SDM role will perform the Major Incident Mgmt. role, with out of hours/follow the sun coverage required). […]
Escalation...