As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.
You’ll report to the Guest Experience Manager. […]
• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
• Accommodating general and unique requests.
• Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. […]
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality...