First Level of troubleshooting and technical support for any SCADA and Network issues coming from the field.
Working with the Company ticketing system for monitor tasks and assist field staff. […]
Capacity to attend site and provide on-site assistance when required; (specially for the Spanish colleague this is important).
Work in collaboration with Global Departments to assist on finding solutions when needed. […]
Knowledge and experience on different communication protocols (IEC104; ModBus; OPC UA/DA). […]
Knowledge and experience on hardware configuration (switches, firewalls, routers, servers)...