Represent business needs and drive technology initiatives for Customer Operations systems projects related to Salesforce CRM and systems integration within the Customer Operations area, by defining project scopes, gathering requirements, collaborating with cross-functional teams, managing project lifecycles, and tracking performance outcomes, in alignment with broader customer operations strategy, quality standards, and budgetary constraints, with the aim of delivering solutions that enhance customer experience, reduce costs, and drive operational efficiencies. […]
Communicate project updates,...