Hello! At Factorial we're looking for a new * *Quality Manager to help us boost the company to the next level. * *About the Role This position is dedicated to enhancing the quality of our Customer Experience (CX) department. You will play a pivotal role in identifying opportunities for improvement across our CX teams, including Support, Onboarding, Account Management, Sales, and Consulting. ****Key Responsibilities
Develop and implement processes to identify areas for improvement through various communication channels, including telephone calls, video calls, email, and live chat. […]
Monitor key...