Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use cheat sheets, guides and protocols provided during the training
Ensure customer satisfaction and provide professional customer support […]
Native/near native of Dutch/Flemish and French language, both oral and written. Fluent in English (at least B2 level) […]
A resourceful and stress-resilient personality that can adapt...