- Responsible for Integrations and Automation process design, capability built globally (trainings, communications, and knowledge articles), Standard Operating Procedures, adoption, performance metrics and control points, governance strategy, automation, visual identity and feedback. […]
- Leverage Service-based reporting and control points to understand end to end performance for integrations, automations from both a business and product stream perspective. […]
- Collaboration with the other modules such as Request Fullfiment, Incident management, Problem Management, Knowledge Management whenever...