Job Description Process Execution Be a trusted advisor to the Customer Success teams across the globe - act as their main point of contact for business needs, solutions, insights and guidance Analyze local processes, identifying differences and best practices, and developing solutions and processes that fit multiple countries’ needs Oversee KPIs and performance of CS teams, be the first person to detect ‘red-flags’ Use data to investigate and help resolve issues in processes Project Management Oversee and manage your own set of projects from planning through execution and review Coordinate with...