The global IT support manager is responsible for leading Hyperion’s ITSM support processes and functions to ensure the Hyperion IT support is reliable, available, scalable, and secure. This role has responsibility for ensuring users globally receive timely support for their day-to-day IT operation. The responsibilities will be: […]
Harmonize and improve Support processes, ensuring our applications and services are following Hyperion IT standard security and support policies. […]
Manage Jira Software and Jira Service Management tools, ensuring proper updates, patches and administration is performed...