Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA […]
Escalate any potential service issues to the senior team members, as needed. […]
Provide coverage for other Agents in their absence, whether within the same team or across different teams […]
Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records […]
Perform additional tasks as assigned by the management, to ensure continued...