The IT Success Senior Manager is the Area IT Director’s right-hand focused on ensuring internal customers (GMs, MDs & RDs) or other IT teams achieve their desired outcomes with IT products, services, or solutions available at the Area level. It blends key elements of customer success, IT support, and strategic account management. […]
1. Customer Success & Adoption: Helping IT internal clients (properties) maximize the value of IT solutions and ensuring smooth adoption of technology and prompt response in case of escalations -see below- and severe business disruption cases.
2. Issue Resolution &...